Artificial Intelligence is now able to assist and communicate with customers through machine learning. It keeps track of the interactions they have and uses it to improve future conversation, thus rapidly improving its effectivity.
Artificial Intelligence can be found in various business functions in the travel industry. Hotels and travel agencies often use chatbots to assist their customers. However, the function of AI does not end just on phone screens. It is also used in face-to-face interactions, and the best example of that is the AI robot “Connie” which can be found at the Hilton Hotel.
Data Processing and analysis is also one of its most popular and effective functions. Programmers then collect and interpret data from the customer and draw conclusions from that data, which can be used for business strategies and new campaigns.
With this new technology constantly evolving, it is no surprise that businesses are taking steps to acquire and adapt to this new change.
