Emirates also managed over 130,000 refunds-related queries from customers and travel agency partners
DUBAI: Dubai-based carrier Emirates has refunded $1.72 billion to prospects who have been unable to take their scheduled flights as a result of coronavirus travel restrictions the airline introduced on Wednesday.
Over the seven-month interval from April, the airline processed 1.7 million refund requests and returned about $1.28 billion to passengers who booked tickets straight with Emirates, and the stability reimbursed by way of journey companies.
Emirates additionally managed over 130,000 refund-related queries from prospects and journey company companions and made standing adjustments to almost four million flight coupons, the assertion added.
“Within the early months of 2020, COVID-19 massively disrupted journeys all over the world and led to an unprecedented quantity of refund requests throughout the aviation and journey business, together with at Emirates,” Tim Clark, President of Emirates, stated.
“It was not a state of affairs any airline wished, significantly whereas additionally going through a money crunch from drastically lowered operations. Via these troublesome months, as we handled the influence of the pandemic on our enterprise, we’ve by no means overpassed our dedication to our prospects.”
“Emirates has now cleared our backlog of refunds. We nonetheless have greater volumes of refunds and flight coupon change requests in comparison with pre-pandemic instances, however, we now have the potential to handle these inside a seven-day turnaround,” Clark added.
