Montréal – Passengers moving through three of Canada’s largest airports will have a faster and easier experience under a new partnership that will adopt a common technology platform.
The partnership between airports in Toronto, Montreal and Calgary is one of North America’s largest airport collaborations to support better passenger experience, putting the country at the leading edge of innovative technology solutions. Working together, the airports are supporting the recovery of Canada’s broader aviation industry by creating a common experience to simplify travel.
The three airports have partnered with SITA, a leading technology provider to the air transport industry, to modernize the passenger experience with SITA’s flagship common-use check-in and gate system.
The over 700 new-generation check-in kiosks and boarding technology will ease the journey for the majority of all guests travelling to, from, and within Canada. The new touchpoints will make it easier to incorporate both contactless and biometric capabilities that will enable airports to evolve as processes modernize.
The new touchpoints meet and exceed Canadian accessibility requirements and aviation security standards like text-to-speech hardware, navigational keypads, height controls designed for wheelchairs, tap and chip and pin payments for in-flight upgrades and biometric cameras for future use.
SITA will also provide operational teams at each airport to monitor for any potential bottlenecks in the terminals. This will improve operational performance, provide efficiencies, and streamlines processes, ultimately resulting in an effortless guest experience. The new systems are on track to start being installed at all three airports early next year.
