DALLAS — Southwest Airlines stated it was working Tuesday to restore normal operations after a technology-related issue interfered with flights for the second straight day.
By midafternoon, the nation’s fourth-largest airline had canceled about 500 flights and delayed almost 1,300 others, according to tracking service FlightAware. The combination of cancellations and delays affected about half of Southwest’s planned flights for the day.
The Federal Aviation Administration held up all Southwest departures for about 45 minutes whereas the company worked to fix a computer issue, an agency spokeswoman stated.
A spokesman for Dallas-based Southwest stated a problem with connectivity of the airline’s technology systems began around midday Tuesday.
“Southwest is within the process of resuming normal operations after a short pause in our flight activity resulting from intermittent performance issues with our network connectivity Tuesday afternoon,” the spokesman, Dan Landson, stated in an email.
He stated crews were working to limit flight disruptions and urged customers to check their flight status on Southwest’s website or seek assistance from the airline’s airport agents.
On Monday night, problems with a third-party weather data supplier caused Southwest to delay about 1,500 flights. Delta Air Lines and Alaska Airlines reported separate technical problems that affected customers trying to book flights. Some Delta customers complained on Twitter that only first-class seats appeared for purchase on the airline’s website.
Airline technology systems are vulnerable to glitches and outages that sometimes snarl thousands of flights. In the last few years, a router failure crippled Southwest for days and Delta employees at one airport dragged out an old dot-matrix printer to make boarding passes. Airlines use huge, complicated IT systems that do everything from help operate flights to running cell apps, and they’re often overlaid with new programs.
