Dubai, UAE, 3 February 2021 – Emirates’ self-check-in and bag drop kiosks at Dubai International (DXB), which made their debut in September last yr, have now gone touchless further enhancing the smart contactless journey for passengers traveling from Dubai.
The 32 self-service bag drop machines and 16 check-in kiosks can be controlled completely by personal mobile devices without touching the screens; providing a protected and convenient airport experience. The kiosks allow customers to check-in, receive their boarding go, choose seats on board, and drop off their bags. New services have also been added to allow passengers to make payments for ancillary purchases, such as additional baggage allowance, directly at the kiosks.
The self-check-in kiosks, placed at the Economy check-in area in Terminal 3, complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the experience in Dubai. The service is now available to customers traveling to all destinations except the US, Canada, China, India, and Hong Kong due to additional requirements from these destinations. More kiosks are planned for the First and Business Class check-in area.
Emirates has spared no effort in creating a smart contactless journey for its customers. Travelers can also choose to use its integrated biometric path to breeze through DXB. Utilizing the latest facial biometric technology, Emirates passengers check-in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport.
The smart contactless experience continues onboard with digital menus available on the Emirates app allowing prospects to browse the menus on their personal gadgets both online and offline; as well as on Emirates’ Wi-Fi portal without needing to buy a Wi-Fi package.
The Emirates app will also be used to create a preferred playlist from over 4,500 channels on inflight entertainment (IFE) on ice and sync it to their personal screens on board. Within the coming months, passengers will also be able to manage their viewing experience on the IFE screens, with their personal devices.
Emirates has been using smart technology to ensure its customers travel safely and continues to invest in products and services to provide unmatched travel experience on the floor and onboard.
