Limited counter check-in service in Malaysia from 1 April 2022 to accelerate full migration to contactless self-check-in
Counter check-in service continues to remain available for certain groups of passengers
SEPANG – AirAsia has successfully migrated 95% of its guests to contactless self-check-in via the airasia Super App and its website, an initiative that was made mandatory at the height of the Covid-19 pandemic last year and will continue to be an integral part of its effort to further strengthen its Covid-19 mitigation plan through contactless operations.Â
AirAsia Malaysia CEO Riad Asmat said: “This was achieved through the enhancements made to our systems and our guests embracing them accordingly. Check-in for flights via the airasia Super App is done with just a few simple steps, during which guests are able to add on their baggage, inflight meals, travel insurance and choose their preferred seat. Guests can perform self-check-in as early as 14 days before the departure date.Â
“Upon completion, they will receive an e-Boarding Pass within the app that can be used to board their flight. A QR code will also be produced for them to simply flash against the scanner at any contactless kiosk at the airport to have their baggage tags printed before proceeding to the self baggage drop machines. Guests with no check-in baggage can straight away proceed to the boarding lounge by presenting their e-Boarding Pass and national ID or passport. A guest travelling in a group can check in on behalf of other members of the group as well.Â
“As a continued effort to achieve the 100% usage of our contactless initiatives, AirAsia will continue with awareness and education campaigns on the benefits of self-check-in and the complimentary usage of the airasia Super App via its various communication channels including social media platforms, electronic direct mailer (EDM) and push notifications on the app. Guests who have been checking-in via the website are also encouraged to migrate to the super app so they can enjoy greater convenience including inflight services and inflight wifi connection onboard our flights.”
At the same time, however, AirAsia will be limiting the counter check-in service facility at all airports in Malaysia from 1 April 2022.
With the gradual removal of the counter check-in service, no counter check-in fee will be applicable from 1 April 2022 as only eligible guests in the following categories will be accepted for counter check-in service:
Senior citizens aged 70 and above
Bookings made under Malaysian Armed Forces and Government warrants
Guests on charter flights
Guests who have self checked-in but need to reprint boarding passes
Guests with reduced mobility holding a valid Persons with Disability (OKU) card
Group bookings of 10 guests and more
Young guests travelling alone (aged 12-16)Â
Guests affected by schedule changes and flight cancellations
Guests who perform seat upgrade and/or add-on purchases at the check-in counter
Guests affected by system outage of the super app, website or kiosk
Guests who were not assigned a seat during self check-in
Corporate Full Flex and Premium Flex guests
